Terms & Conditions

Last update:
Monday, September 14, 2026
By creating an account or subscribing to Neighborhood Value Plus, you agree to the following terms. These rules cover your subscription, voting, community features, family accounts, youth services, contractor relationships, and everything else that makes our platform work. Please read them carefully.

Terms of Service
Neighborhood Value Plus LLC Last Updated: September 14, 2026 · Effective Date: September 14, 2026

Welcome to Neighborhood Value Plus — here are the ground rules.
These Terms of Service ("Terms") are a legally binding agreement between you and Neighborhood Value Plus LLC ("Neighborhood Value Plus," "we," "us," or "our"). They govern your access to and use of the Neighborhood Value Plus platform, including the website at neighborhoodvalueplus.com, the Neighborhood Value Plus mobile application, and all related services, features, and content (collectively, the "Platform").

By creating an account, subscribing to the Platform, or using any of our services, you agree to these Terms. If you do not agree, please do not use the Platform. If you are accepting these Terms on behalf of a household, business, or other entity, you represent and warrant that you have the authority to bind that household, business, or entity to these Terms.

Please read these Terms carefully. They include important information about your rights, obligations, and our mutual responsibilities.

1. Definitions
   To make these Terms easier to follow, here is what certain words mean throughout this document:

"Account Holder" means the adult individual (18 years of age or older) who creates and maintains a subscription account on the Platform and is responsible for all activity under that account, including activity by Household Members.

"Household Members" means any individuals added to an Account Holder's household profile, including spouses, partners, children, dependents, and other family members of any age.

"Subscriber" means any Account Holder with an active, paid subscription to the Platform.

"Contractor" means an independent service provider who has been verified and approved by Neighborhood Value Plus to perform neighborhood maintenance services coordinated through the Platform.

"Youth Provider" means a teen between the ages of 14 and 17 who has been approved by their parent or legal guardian to offer services through the Youth Services Marketplace.

"Neighborhood Cluster" means a defined geographic area served by the Platform.

"XP" or "Experience Points" means the virtual point system used within the Platform's gamification features to track engagement, unlock achievements, and determine leaderboard rankings.

"Content" means any text, photos, videos, issue reports, votes, comments, reviews, profiles, or other materials you submit, post, or transmit through the Platform.

"Services" means the neighborhood maintenance, improvement, and community coordination services facilitated through the Platform, including but not limited to graffiti removal, security patrols, weed clearing, grass restoration, vacant property cleanup, homeless outreach intervention, and sidewalk and street maintenance.

2. Eligibility and Account Registration
   Who Can Use the Platform
   Account Holders must be at least 18 years old and legally capable of entering into a binding agreement. By creating an account, you represent that you are at least 18 years of age.

Household Members of any age may be added to an Account Holder's household profile by the Account Holder. The Account Holder is solely responsible for all Household Member profiles and activity.

Children under 13 may be added as Household Members by the Account Holder but do not have independent access to the Platform. All information about children under 13 is entered and managed exclusively by the Account Holder.

Teens ages 13-17 may be added as Household Members and may access limited Platform features with verified parental or guardian consent provided by the Account Holder.

Youth Providers (ages 14-17) may participate in the Youth Services Marketplace only with verified parental or guardian consent provided through the Platform's approval workflows. The Account Holder must approve all youth service activity before the teen can accept bookings.

Creating Your Account
You must provide accurate, complete, and current information when creating your account. You agree to update this information promptly if it changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at support@neighborhoodvalueplus.com if you believe your account has been compromised or accessed without authorization.

You may not create more than one account per household unless authorized by Neighborhood Value Plus LLC.

Neighborhood Value Plus LLC reserves the right to suspend or terminate any account that provides false or misleading information, or that violates these Terms.

Address Verification
All Subscribers must provide a valid residential address within a Neighborhood Value Plus service area. We may verify your address through our verification system, which may include AI-assisted document review.

If your address cannot be verified, your account may be suspended until verification is completed.

Providing a false address is a violation of these Terms and may result in immediate account termination.

3. Subscription Plans and Billing
   Available Plans
   Neighborhood Value Plus offers the following residential subscription options (pricing is subject to change with 30 days' written notice):

Community Access: Free. Available to every verified resident. Includes limited monthly voting and issue-reporting caps per household, RSVP to community events, and standard XP earning.

Standard Starter Plan: $35.00 per month

Community Heroes Plan: $25.00 per month (subject to eligibility requirements as described on our pricing page)

Additional subscription tiers, including business sponsorship plans and special promotional plans, may be available and will be described on our website and pricing page. Current business subscription plans start at $200.00 per month.

Community Access and the paid plans described above apply per household, not per individual — all Household Members share the caps and access level of the Account Holder's plan.

Earning Paid Access on Community Access
A Community Access household may unlock full paid-tier access without payment by referring subscribing households, or by accumulating a qualifying amount of XP through Platform activity, as described within the Platform. Earned access is temporary and reverts to Community Access when it expires. A household is never removed from the Platform or loses access to the free Community Access tier as a result of an earned or paid subscription ending.

Billing and Payment
All subscription payments are processed securely through Stripe. By subscribing, you authorize Neighborhood Value Plus LLC to charge your selected payment method on a recurring monthly basis.

Your subscription will automatically renew each month on the anniversary of your subscription start date unless you cancel before the renewal date.

Subscription fees are charged in advance for each monthly billing period.

If your payment method is declined, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, your account may be suspended until payment is resolved.

All prices are listed in U.S. dollars and are exclusive of any applicable taxes. You are responsible for any taxes imposed on your subscription.

Free Trial
Neighborhood Value Plus may offer a free trial period for new Subscribers. The length and terms of any free trial will be communicated at the time of sign-up.

At the end of the free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.

Free trial availability and duration are determined at the sole discretion of Neighborhood Value Plus LLC and may be modified or discontinued at any time.

Cancellation and Refunds
You may cancel your subscription at any time through your account settings or by contacting support@neighborhoodvalueplus.com.

Cancellation takes effect at the end of your current billing period. You will continue to have access to the Platform until the end of the period you have already paid for.

We do not offer prorated refunds for partial months. If you cancel mid-month, you retain access through the end of that billing cycle.

Neighborhood Value Plus LLC reserves the right to offer refunds or credits at its sole discretion on a case-by-case basis.

If Neighborhood Value Plus LLC terminates your account for a reason other than a violation of these Terms, you will receive a prorated refund for any unused portion of your current billing period.

Price Changes
Neighborhood Value Plus LLC may change subscription prices at any time. We will provide at least 30 days' advance written notice of any price changes via email and/or in-app notification.

If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

Continued use of the Platform after a price change takes effect constitutes your acceptance of the new pricing.

4. The Platform and Services
   What We Provide
   Neighborhood Value Plus is a community coordination platform that connects neighborhoods with verified independent Contractors for maintenance and improvement services, and offers competitive and creative community features. The Platform provides:

A democratic voting system where Subscribers prioritize neighborhood issues

Coordination of neighborhood maintenance services including graffiti removal, weed clearing, security patrols, grass restoration (brown and patchy grass only — not full lawn care), vacant property cleanup, homeless outreach intervention, and sidewalk and street maintenance

A gamification system with XP, achievements, levels, and leaderboards

The Neighborhood Arena, a tournament and challenge platform described in Section 4A below

The Neighborhood Captain program, a resident verification and leadership structure described in Section 4B below

Community features including Skill Swap, Time Bank, Quick Connect Cards, Micro-Events, Pet Center, Emergency Network, Neighbor Marketplace, and community chat

A Youth Services Marketplace for teens ages 14-17 with parental approval

Lifestyle Lottery with monthly drawings for active Subscribers

A Referral Program with rewards for successful neighbor referrals

Safety alerts, lost pet notifications, and emergency communication tools

What We Are NOT
We are not a service provider. Neighborhood Value Plus LLC is a coordination platform. We do not directly employ the Contractors who perform services. Contractors are independent professionals who operate their own businesses.

We are not an employer. Contractors, Youth Providers, Arena Officials, and all service providers on the Platform are independent parties. Neighborhood Value Plus LLC does not control how, when, or where Contractors perform their work, consistent with California Assembly Bill 5 (AB5) and applicable labor laws.

We are not an insurer or guarantor. While we verify Contractor credentials, maintain quality standards, and facilitate community quality voting, we do not guarantee the outcome, timeliness, or quality of any specific service. We are not liable for property damage, personal injury, or any other loss arising from services performed by Contractors or Youth Providers.

We are not a financial advisor. Any projections, estimates, or calculations provided through the Platform (such as property value impact estimates or cost calculators) are for informational purposes only and should not be relied upon as financial advice.

We are not a government agency. The services coordinated through our Platform supplement, but do not replace, municipal services. We do not have the authority to enforce laws, issue citations, or take governmental action.

Service Availability
The specific Services available in your neighborhood depend on the number of active Subscribers in your Neighborhood Cluster. This is our penetration-based service unlock model: as more households in your area subscribe, additional services become available to the entire cluster.

Neighborhood Value Plus LLC does not guarantee that any specific service will be available in your area at any given time. Service availability is subject to Contractor availability, seasonal conditions, and subscriber density thresholds.

Certain premium services are limited to a maximum number of occurrences per neighborhood per month. These limitations are described on our website and within the Platform.

Neighborhood Value Plus LLC reserves the right to modify, add, or discontinue specific services at any time with reasonable notice to affected Subscribers.

4A. The Neighborhood Arena
The Neighborhood Arena is a competitive feature of the Platform offering two formats: District Wars, in which entire Neighborhood Clusters compete against one another as teams in civic, creative, and community challenges; and Neighbor vs. Neighbor, individual or small-group challenges and organized team sports among residents within or across Neighborhood Clusters.

Arena participation is voluntary. Prizes and prize pools may be funded in whole or in part by business sponsors and are subject to the eligibility rules, verification requirements (which may include photo, video, GPS, or resident-vote confirmation), and dispute-resolution process described within the Platform for each challenge, game, or season.

Scoring and Result Determination
Results are determined using the method disclosed for the relevant challenge or game, which may include community voting, verification by a Neighborhood Captain or other designated verifier, automated tracking of Platform activity, or self-reported scores. For head-to-head games, both team captains must independently submit a result; if the submissions do not match, the result is treated as disputed and resolved under the process below rather than automatically confirmed. Neighborhood Value Plus LLC's determination of a final result, once any applicable dispute process has run, is final.

Disputes
A participant may dispute a posted result within the dispute window disclosed for that challenge or game. Neighborhood Value Plus LLC will review a timely dispute and may adjust, uphold, or void the result at its discretion. Results are not disputable after the applicable window closes. Neighborhood Value Plus LLC may also void or adjust any result on its own initiative where it identifies a rules violation or an error, whether or not a dispute was filed.

Team Registration, Rosters, and Minors
A team captain is responsible for their team's roster and for the accuracy of information submitted at registration, including each team's designated age range. A team that includes anyone under 18 must be registered as such, and Neighborhood Value Plus LLC may require a parent or guardian to be listed as a co-captain or otherwise confirm participation for any team member under 18.

Before registering a team, a captain must acknowledge that participants take part in Arena games and events at their own risk and that Neighborhood Value Plus LLC is not responsible for injuries occurring during games, practices, or related events. This acknowledgment does not waive any right that cannot be waived under applicable law, including on behalf of a minor.

Fair Play
Creating multiple teams or accounts to gain a competitive or reward advantage, colluding on results, submitting a false or manipulated result, or otherwise attempting to circumvent Arena scoring is a violation of these Terms and may result in forfeiture of results, rewards, or Arena eligibility, in addition to any other remedy available to Neighborhood Value Plus LLC under these Terms.

Liability
Neighborhood Value Plus LLC does not supervise or control how a challenge, game, or in-person Arena event is conducted by participants and is not responsible for the conduct of other participants, for injuries, or for property damage arising from participation, whether the activity takes place through the Platform or in person.

4B. The Neighborhood Captain Program
Neighborhood Captain is a voluntary, earned leadership role available to residents who meet the Platform's tenure, engagement, and verification-history requirements described within the Platform. There are three tiers — Neighborhood Verifier, Neighborhood Guardian, and Neighborhood Captain — each with increasing responsibility for confirming new residents' identity and residency, either through in-person visits or review of submitted documentation. Depending on their tier and assignment, Captains may also verify new team registrations or serve as a designated verifier for Arena challenge and game results as described in Section 4A.

Captains are not employees, agents, or representatives of Neighborhood Value Plus LLC, and Captain status does not create any employment or agency relationship. Captains do not have access to other residents' financial, payment, or billing information. A resident is never required to become a Captain, and verification of any resident's identity or residency may instead be completed by document upload without any in-person visit. A Captain's verification or result determination is subject to the same review and correction by Neighborhood Value Plus LLC described in Section 4A. Neighborhood Value Plus LLC may suspend or revoke Captain status at any time, including for missed responsibilities or conduct inconsistent with the role.

4C. Security Patrols
Where security patrol coverage has been unlocked or sponsor-funded for a Neighborhood Cluster, patrols are provided by independent, licensed security professionals coordinated through the Platform — not by Neighborhood Value Plus LLC employees, and not by law enforcement. Neighborhood Value Plus LLC is not a security company, does not guarantee the prevention of crime, property damage, or personal harm, and patrol coverage and schedules may change based on subscriber participation in a Neighborhood Cluster.

4D. Content Creators and Sponsorship Codes
Neighborhood Value Plus LLC may offer a paid sponsorship arrangement to artists, influencers, and other content creators ("Creators") under which a Creator sponsors services or access within a Neighborhood Cluster in exchange for promotional recognition, such as signage, branded service events, or a limited number of access codes the Creator may distribute to others.

A Creator is responsible for any content they create or publish referencing their sponsorship, including on their own social media or other channels, and for ensuring that content does not infringe any third party's rights or misrepresent the scope of services actually being provided. Recognition of a Creator's sponsorship (for example, in signage, in-app acknowledgment, or a completed service) is provided at Neighborhood Value Plus LLC's discretion based on the terms of the applicable sponsorship agreement, and Neighborhood Value Plus LLC does not guarantee any specific outcome, audience response, or level of engagement from a Creator's sponsorship. An access code distributed by a Creator only grants the recipient household the access level described for that code; it does not make the Creator responsible or liable for the recipient's use of the Platform, nor does it make Neighborhood Value Plus LLC responsible for how or to whom a Creator distributes their codes.

4E. Arena Officials
Arena Officials are residents who apply to officiate Arena games and, where accepted, are compensated based on hours officiated as described within the Platform. Officials are independent participants, not employees or agents of Neighborhood Value Plus LLC, and officiating a game does not create any employment relationship.

Acceptance as an Official is based on self-reported experience and certifications; Neighborhood Value Plus LLC does not independently verify every credential an Official submits and does not guarantee the accuracy of any Official's stated qualifications. Neighborhood Value Plus LLC is not responsible for an Official's conduct, decisions, or any injury or dispute arising from their officiating of a game, which is addressed through the dispute process described in Section 4A. Neighborhood Value Plus LLC may decline an application or remove an Official at any time.

5. The Voting System
   How Voting Works
   Each subscribing household receives a set number of votes per month to prioritize neighborhood issues. The number of votes depends on your subscription plan.

Votes are used during monthly voting cycles to determine which reported issues receive priority attention from Contractors.

Votes expire at the end of each voting cycle and cannot be accumulated beyond the maximum carryover allowed by your plan, if applicable.

Vote weighting may be adjusted based on factors including subscription plan tier and tenure within the Platform, as described in the Platform's voting rules.

Voting Rules
Each household may cast only the number of votes allocated to their subscription plan per voting cycle.

Attempting to manipulate the voting system, including creating duplicate accounts to gain additional votes, coordinating vote trading, or using automated tools to cast votes, is a violation of these Terms and may result in immediate account termination.

Voting results determine service prioritization and Contractor assignment. Neighborhood Value Plus LLC reserves the right to override voting results in emergency situations or when public safety is at risk.

After a Contractor completes a service, the community may participate in a quality vote to assess the work. Quality votes influence Contractor ratings and may affect future Contractor assignments and compensation.

6. Gamification, XP, and Rewards
   The XP System
   Subscribers and Household Members earn XP through Platform activities including reporting issues, voting, completing profile information, referring neighbors, participating in community events, and other engagement activities.

XP accumulation determines your level, title, and leaderboard ranking within your Neighborhood Cluster.

XP has no cash value and cannot be exchanged for money, transferred between accounts, or redeemed outside the Platform except through official reward programs (such as Tremendous gift card rewards at designated milestones).

Neighborhood Value Plus LLC reserves the right to modify XP earning rates, level thresholds, achievement criteria, and reward structures at any time. We will provide reasonable notice of material changes.

Lifestyle Lottery
The Lifestyle Lottery is a monthly drawing available to active Subscribers. Eligibility, entry criteria, prize details, and drawing procedures are described within the Platform and may change from month to month.

The Lifestyle Lottery is funded through business sponsorships and Platform revenue. Prizes are provided "as is" and may include gift cards, local service credits, or other items.

Neighborhood Value Plus LLC is not responsible for any tax obligations arising from Lifestyle Lottery winnings. Winners are responsible for reporting and paying applicable taxes on prizes received.

The Lifestyle Lottery is void where prohibited by law. Neighborhood Value Plus LLC reserves the right to modify or discontinue the Lifestyle Lottery at any time.

Referral Program
Subscribers may earn referral rewards by inviting new households to join the Platform using their unique referral code.

Referral reward amounts, eligibility requirements, retention periods, and payout terms are described on our website and within the Platform. Rewards may include cash, gift cards, subscription credits, or XP bonuses.

Referral rewards are contingent on the referred household maintaining an active, paid subscription for a minimum retention period as specified in the program terms. If the referred household cancels before the retention period ends, the referral reward may be clawed back or forfeited.

Attempting to abuse the referral system, including creating fake accounts, self-referrals, or offering unauthorized incentives, is a violation of these Terms.

Neighborhood Value Plus LLC reserves the right to modify, suspend, or terminate the Referral Program at any time with reasonable notice.

7. Youth Services Marketplace
   Overview
   The Youth Services Marketplace allows teens ages 14-17 to offer services to neighbors within their Neighborhood Cluster, including pet care, tutoring, tech help, errands, and yard work (excluding power equipment for those under 16).

Parental Consent and Responsibility
A parent or legal guardian (the Account Holder) must provide verified consent before any teen can participate in the Youth Services Marketplace. This consent is provided through the Platform's parental approval workflow.

The Account Holder is solely responsible for determining which services their teen may offer and for supervising their teen's participation to the extent they deem appropriate.

The Account Holder receives notifications of all booking requests, completed services, and payments involving their teen.

The Account Holder may withdraw consent and deactivate their teen's Youth Services profile at any time.

Youth Provider Rules
Youth Providers must accurately represent their age, skills, and availability.

Youth Providers under 16 may not operate power lawn equipment or other motorized tools.

Youth Providers must comply with all applicable local, state, and federal labor laws and regulations, including work hour restrictions for minors.

Youth provider contact information is never shared directly with other users. All communications are routed through the parent or guardian.

Payments to Youth Providers
Payments for youth services are processed through Stripe. The Platform retains a coordination fee from each youth service transaction.

Payments are directed to the Account Holder's payment method on file, not directly to the teen.

The Account Holder is responsible for any tax reporting obligations related to their teen's earnings through the Platform.

Limitation of Liability for Youth Services
Neighborhood Value Plus LLC acts solely as a coordination platform for Youth Services. We do not employ, supervise, or control Youth Providers.

Neighborhood Value Plus LLC is not responsible for the quality, safety, or outcome of services performed by Youth Providers.

By allowing your teen to participate as a Youth Provider, or by booking a Youth Provider for a service, you acknowledge and accept these limitations.

8. Family Accounts and Household Members
   Adding Household Members
   Account Holders may add Household Members of any age to their account profile. This includes spouses, partners, children (including infants and toddlers), dependents, and other individuals who reside in the household.

The Account Holder is solely responsible for the accuracy of all information entered for Household Members and for all activity conducted by or on behalf of Household Members through the Platform.

Adding a Household Member does not create a separate subscription or independent account. All Household Members are covered under the Account Holder's single subscription.

Household Member Responsibilities
Account Holders are responsible for ensuring that all Household Members who access the Platform comply with these Terms.

Account Holders are liable for any violations of these Terms committed by their Household Members.

If a Household Member is under 18, the Account Holder is solely responsible for monitoring and managing that individual's use of the Platform.

Removing Household Members
Account Holders may remove Household Members from their account at any time through the Platform or by contacting support@neighborhoodvalueplus.com.

When a Household Member is removed, their profile data is deleted in accordance with our Privacy Policy.

XP earned by or attributed to a removed Household Member does not transfer and is forfeited.

9. Contractor Relationships
   Independent Contractor Status
   All Contractors on the Neighborhood Value Plus platform are independent businesses and are NOT employees, agents, or representatives of Neighborhood Value Plus LLC.

Neighborhood Value Plus LLC serves as a coordination platform that connects neighborhoods with Contractors. We do not control how, when, or where Contractors perform their work.

This independent contractor structure is maintained in compliance with California Assembly Bill 5 (AB5) and applicable federal and state labor laws.

Contractor Verification
Neighborhood Value Plus LLC verifies Contractor credentials, including business licenses, insurance coverage, and relevant certifications, before approving them for the Platform.

While we take reasonable steps to verify Contractor qualifications, we do not guarantee the accuracy or completeness of any Contractor's credentials, and we are not responsible for any acts or omissions of Contractors.

Service Quality and Community Voting
After a Contractor completes a service, the community may participate in a quality assessment vote. These votes affect Contractor ratings and future assignments.

If a Contractor consistently receives poor quality ratings, Neighborhood Value Plus LLC may reassign the Contractor, place them on probation, or remove them from the Platform.

Neighborhood Value Plus LLC reserves the right to make final decisions regarding Contractor assignments and removals, regardless of community vote outcomes, when necessary to ensure safety or service quality.

Contractor Payments
Contractors are paid through Stripe Connect based on the scope of services performed, as determined by the service agreements coordinated through the Platform.

Neighborhood Value Plus LLC retains a coordination fee from each contractor payment.

Contractor payment terms, schedules, and dispute processes are governed by separate Contractor agreements and are not part of these Terms.

10. Pet Center
    Pet Registration
    Account Holders may register pets of any species through the Pet Center feature. Registration information may include pet name, species, breed, age, photos, health notes, microchip status, veterinarian details, and emergency contacts.

Pet registration is optional but required to access features such as lost pet alerts, playdate coordination, and pet care services through the Youth Services Marketplace.

Lost Pet Alerts
When a pet is marked as lost, the Platform may send alerts to other Subscribers in the neighborhood. These alerts may include the pet's photo, name, breed, and general location.

Neighborhood Value Plus LLC does not guarantee the recovery of any lost pet and is not liable for any loss, injury, or damage related to a lost pet situation.

Pet Services
Pet care services available through the Youth Services Marketplace or Skill Swap are coordinated between individual users. Neighborhood Value Plus LLC does not provide, supervise, or guarantee pet care services.

Account Holders are responsible for ensuring their pets are safe for interaction with service providers and other community members.

11. User Content and Conduct
    Your Content
    You retain ownership of all Content you submit to the Platform.

By submitting Content, you grant Neighborhood Value Plus LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, display, distribute, and create derivative works of your Content solely in connection with operating, improving, and promoting the Platform.

You represent that you have the right to submit all Content you post and that your Content does not violate any third party's rights, including intellectual property, privacy, or publicity rights.

Acceptable Use
You agree not to use the Platform to:

Submit false, misleading, or fraudulent information, including fake issue reports or false address information

Harass, bully, threaten, defame, or discriminate against any other user, Contractor, or community member

Impersonate any person or entity, or falsely represent your affiliation with any person or entity

Submit Content that is obscene, sexually explicit, violent, hateful, or that promotes illegal activity

Attempt to manipulate the voting system, XP system, referral program, Arena results, or Lifestyle Lottery through fraudulent means

Use automated tools, bots, scrapers, or other software to access or interact with the Platform without our express written permission

Interfere with or disrupt the operation of the Platform, including overloading servers, sending spam, or introducing malicious code

Collect, harvest, or store personal information of other users without their express consent

Use the Platform for any purpose that is illegal under local, state, federal, or international law

Solicit other Subscribers or Contractors for services or transactions outside the Platform in a manner designed to circumvent Platform fees or protections

Post commercial advertisements, promotions, or solicitations without authorization from Neighborhood Value Plus LLC

Content Moderation
Neighborhood Value Plus LLC reserves the right, but is not obligated, to review, monitor, and remove any Content at our sole discretion.

We may remove Content that violates these Terms, our community guidelines, or applicable law.

We may suspend or terminate the accounts of users who repeatedly violate these Terms or engage in harmful conduct.

12. Intellectual Property
    Our Intellectual Property
    The Platform, including its design, features, functionality, software, graphics, logos, trademarks, trade names, service marks, and all associated intellectual property, is owned by Neighborhood Value Plus LLC or its licensors and is protected by United States and international intellectual property laws.

"Neighborhood Value Plus," the Neighborhood Value Plus logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Neighborhood Value Plus LLC. You may not use these marks without our prior written permission.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on any part of the Platform without our express written consent.

Feedback
If you provide suggestions, ideas, feedback, or recommendations about the Platform ("Feedback"), you agree that Neighborhood Value Plus LLC may use such Feedback without restriction, compensation, or obligation to you.

13. Third-Party Services and Links
    The Platform integrates with and may contain links to third-party services, including Stripe, Twilio, Mapbox, Tremendous, and others. These integrations are subject to the third party's own terms of service and privacy policies.

Neighborhood Value Plus LLC is not responsible for the availability, accuracy, content, or practices of any third-party services.

Your use of any third-party services accessed through the Platform is at your own risk and subject to the applicable third party's terms and conditions.

13A. Community Pulse Surveys
Community Pulse is a voluntary survey feature of the Platform. Participation, survey source disclosure, data use, and applicable rewards are governed by the separate Community Pulse Survey Terms, available within the Platform and at our website. In the event of any conflict between these Terms and the Community Pulse Survey Terms on a matter specific to surveys, the Community Pulse Survey Terms control.

13B. Community Pulse Survey Terms — Third-Party Research Partners
Some Community Pulse surveys are provided by outside research partners rather than by Neighborhood Value Plus directly. When you take a survey from one of these partners, the following additional terms apply, in addition to everything else in this document.

Who sees your answers
Your answers to partner-provided surveys, along with certain profile information you've shared with us (such as your age range, gender, general location, and similar demographic details), may be shared with that research partner and with the businesses or organizations they work with.

How your answers may be used
Once shared, your survey answers and demographic information may become the property of the research partner and the organizations they work with. This means they may use your responses — including to build statistical models, train artificial intelligence systems, or create anonymized "synthetic" profiles based on patterns across many residents' answers — without paying you anything beyond the reward you already received for completing the survey.

Your consent
By completing a partner-provided survey, you agree to this data sharing and use. If you're not comfortable with this, you can choose not to take partner-provided surveys — Community Pulse will always clearly mark which surveys come from outside partners before you start, and completing our own Neighborhood Value Plus surveys is never affected by this section.

What we ask of you in return
Please don't screenshot, copy, or share the contents of any survey — including questions, images, or the names of any sponsors or companies involved — with anyone outside the app. As always, please answer honestly and appropriately; we ask that your answers never include anything obscene, threatening, or otherwise inappropriate.

14. Disclaimer of Warranties
    THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEIGHBORHOOD VALUE PLUS LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE PLATFORM

WARRANTIES REGARDING THE QUALITY, TIMELINESS, OR OUTCOME OF ANY SERVICES PERFORMED BY CONTRACTORS OR YOUTH PROVIDERS

NEIGHBORHOOD VALUE PLUS LLC DOES NOT WARRANT OR GUARANTEE THAT USE OF THE PLATFORM WILL INCREASE YOUR PROPERTY VALUE, REDUCE CRIME IN YOUR NEIGHBORHOOD, OR PRODUCE ANY SPECIFIC OUTCOME.

15. Limitation of Liability
    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEIGHBORHOOD VALUE PLUS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM

ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES

ANY DAMAGES ARISING FROM THE ACTS OR OMISSIONS OF CONTRACTORS, YOUTH PROVIDERS, ARENA OFFICIALS, CONTENT CREATORS, OR OTHER USERS

ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA

ANY DAMAGES ARISING FROM SERVICE DELAYS, INTERRUPTIONS, OR FAILURES

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF NEIGHBORHOOD VALUE PLUS LLC EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NEIGHBORHOOD VALUE PLUS LLC IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. Indemnification
    You agree to indemnify, defend, and hold harmless Neighborhood Value Plus LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Platform or violation of these Terms

Content you submit to the Platform

Your violation of any law, regulation, or third-party right

Any activity conducted by Household Members under your account

Any dispute between you and a Contractor, Youth Provider, Arena participant, Arena Official, Content Creator, or other user

Any activity conducted by a teen you have authorized to participate in the Youth Services Marketplace

Any pet-related incidents involving pets you have registered on the Platform

17. Dispute Resolution
    Informal Resolution First
    Before filing any formal legal proceeding, you agree to first try to resolve any dispute informally by contacting us at legal@neighborhoodvalueplus.com. We will try to resolve the dispute within 30 days. Most neighbor concerns can be resolved quickly through direct communication.

Binding Arbitration
If we cannot resolve a dispute informally, you and Neighborhood Value Plus LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration shall take place in Portland, Oregon, unless you and Neighborhood Value Plus LLC agree to a different location or to proceed remotely.

The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Each party shall bear its own costs and fees associated with the arbitration, except as otherwise provided by the AAA's rules or applicable law.

Class Action Waiver
YOU AND NEIGHBORHOOD VALUE PLUS LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Exceptions
The following are not subject to the arbitration requirement:

Small claims court actions, provided the claim falls within the court's jurisdictional limits

Actions to seek injunctive or equitable relief for intellectual property infringement or unauthorized use of the Platform

Any claims that cannot be subject to arbitration under applicable law

Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to legal@neighborhoodvalueplus.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Multnomah County, Oregon.

18. Governing Law and Jurisdiction
    These Terms and any dispute arising from your use of the Platform shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of laws principles. For any dispute not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon.

19. Termination
    Termination by You
    You may terminate your account and subscription at any time as described in Section 3 (Cancellation and Refunds).

Termination by Neighborhood Value Plus LLC
Neighborhood Value Plus LLC may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms or any applicable law

Fraudulent, abusive, or harmful conduct

Failure to pay subscription fees after reasonable notice

Extended inactivity (accounts inactive for more than 12 consecutive months)

Request by law enforcement or government agencies

Discontinuation of the Platform or material modification of Platform features

Effects of Termination
Upon termination:

Your access to the Platform and all associated features will be immediately revoked

Any unused XP, achievements, levels, votes, Arena results, and Lifestyle Lottery entries are forfeited and have no cash value

Any pending referral rewards that have not yet been paid out are forfeited

Household Member profiles associated with your account will be deactivated

Your personal data will be handled in accordance with our Privacy Policy, including deletion within 90 days except as required by law

Any outstanding payment obligations remain due

Sections of these Terms that by their nature should survive termination will remain in effect, including Sections 11 (User Content), 12 (Intellectual Property), 14 (Disclaimer), 15 (Limitation of Liability), 16 (Indemnification), 17 (Dispute Resolution), and 18 (Governing Law)

20. Modifications to the Terms
    Neighborhood Value Plus LLC reserves the right to modify these Terms at any time. When we make material changes, we will:

Post the updated Terms on our website with a new "Last Updated" date

Notify active Subscribers via email and/or in-app notification

Provide at least 30 days' notice before material changes take effect

Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the changes.

If you do not agree with updated Terms, you must stop using the Platform and cancel your subscription before the changes take effect.

21. Business Sponsorship Terms
    Business Subscribers and Sponsors
    Businesses may subscribe to Neighborhood Value Plus at designated business subscription rates. Business subscriptions are governed by these Terms and any additional terms included in a written business sponsorship agreement.

Business sponsors may receive recognition within the Platform, on the Neighborhood Value Plus website, and in community communications, as described in their sponsorship tier agreement.

Business sponsorship does not entitle the sponsor to access individual Subscriber data, influence voting outcomes, or receive preferential treatment in service delivery.

Business sponsorship funds support community services, Lifestyle Lottery prizes, and Platform operations.

Sponsor-Funded Community Investments
In addition to standard sponsorship recognition, a business sponsor may fund one or more of the following, subject to a separate written sponsorship agreement and, where applicable, resident vote:

A funded free-access period for some or all households in a sponsored Neighborhood Cluster

A capital improvement to shared neighborhood space (for example, a garden, mural, or public seating), which may include permanent sponsor recognition at the completed site

An enhancement to an existing coordinated service, such as additional security patrol coverage or a seasonal service event, within a Neighborhood Cluster

Any capital improvement funded under this section becomes a fixture of the location where it is installed and is not owned or removable by the sponsoring business. Neighborhood Value Plus LLC does not guarantee that a resident vote will select any particular project, or that a funded enhancement will be available on any specific date.

22. Force Majeure
    Neighborhood Value Plus LLC shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, epidemics, civil disturbances, war, terrorism, labor disputes, utility failures, cyberattacks, or disruptions to third-party services on which the Platform relies.

23. Miscellaneous
    Entire Agreement
    These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Neighborhood Value Plus LLC regarding your use of the Platform. They supersede all prior or contemporaneous agreements, representations, and understandings.

Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Waiver
The failure of Neighborhood Value Plus LLC to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Neighborhood Value Plus LLC.

Assignment
You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Neighborhood Value Plus LLC. Neighborhood Value Plus LLC may assign its rights and obligations under these Terms without restriction.

Notices
Notices to you may be provided via email to the address associated with your account, via in-app notification, or via SMS to the phone number on file. Notices to Neighborhood Value Plus LLC should be sent to WendellWallace@neighborhoodvalueplus.com or mailed to our physical address.

Headings
Section headings in these Terms are for convenience only and have no legal or contractual effect.

No Third-Party Beneficiaries
These Terms are for the benefit of you and Neighborhood Value Plus LLC only. No third party has any rights or remedies under these Terms, except as expressly stated.

24. Accessibility
    Neighborhood Value Plus LLC is committed to making the Platform accessible to all users. If you experience any accessibility issues or need assistance using the Platform, please contact us at WendellWallace@neighborhoodvalueplus.com.

25. Contact Us
    If you have questions about these Terms of Service:

Neighborhood Value Plus LLC 2800 SE Gladstone Street Portland, OR 97202

Email: WendellWallace@neighborhoodvalueplus.com Phone: 503-878-8884 General Support: WendellWallace@neighborhoodvalueplus.com

These Terms of Service apply to all users of the Neighborhood Value Plus platform, including the website, mobile application, and all related services operated by Neighborhood Value Plus LLC.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.